Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the RentAssure platform, operated by Vectral Technologies Inc. (“we,” “us,” or “our”), available at https://getrentassure.com(the “Services”). By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. About RentAssure

Program Name: RentAssure

RentAssure is a tenant screening and rental management platform that enables landlords to invite applicants to submit rental applications, conduct background and credit checks, manage leases, process rent payments, and communicate with tenants — all in one place. Applicants use RentAssure to submit their rental history, identity documents, and consent to screening reports.

2. Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you meet this requirement and that the information you provide is accurate and complete.

3. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at info@getrentassure.com if you suspect unauthorized access. We reserve the right to suspend or terminate accounts that violate these Terms.

4. SMS Messaging Program

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable laws.
• Submit false, misleading, or fraudulent information in any rental application or profile.
• Attempt to access another user's account or data without authorization.
• Interfere with the security, integrity, or performance of the Services.
• Use the Services to discriminate against any applicant on the basis of race, color, national origin, religion, sex, familial status, disability, or any other protected characteristic under applicable fair housing laws.
• Reverse-engineer, decompile, or attempt to extract the source code of our software.

6. Tenant Screening and Consumer Reports

RentAssure facilitates the procurement and delivery of consumer reports (credit, criminal background, and eviction history) in accordance with the Fair Credit Reporting Act (FCRA) and applicable Canadian privacy legislation. Landlords who use screening reports agree to:

• Use reports solely for the purpose of evaluating rental applicants.
• Obtain and document written consent from each applicant prior to initiating a screening.
• Comply with all adverse action requirements under the FCRA when denying an application based on report findings.
• Not share report contents with unauthorized third parties.

7. Payments and Fees

Certain features of the Services, including tenant screening reports, require payment. All fees are disclosed prior to purchase. Payments are processed by Stripe, Inc. By submitting payment, you authorize us to charge the applicable fee to your payment method. Fees are generally non-refundable once a screening report has been initiated, except where required by law.

8. Intellectual Property

The Services, including all software, content, logos, and trademarks, are the property of Vectral Technologies Inc. or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose. You may not reproduce, distribute, or create derivative works without our express written consent.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VECTRAL TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (CAD $100).

11. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario, Canada.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms with a revised effective date. Continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

13. Contact Us

For questions about these Terms or the SMS program, contact us: