Frequently Asked Questions
Everything you need to know about RentAssure.
Top Questions
- How quickly are reports available?
- Most reports are delivered within minutes of the applicant completing identity verification and consent. In rare cases, manual review may add a few hours.
- Will this hurt the applicant's credit score?
- No. RentAssure uses a soft inquiry, which does not affect the applicant's credit score in any way.
- Is RentAssure FCRA compliant?
- Yes. RentAssure operates as a Consumer Reporting Agency (CRA) under the Fair Credit Reporting Act. All screenings require permissible purpose, applicant consent, and FCRA-compliant disclosure.
- Can the applicant see their report?
- Yes. Applicants receive a copy of their own reports via their RentAssure account after the screening is complete.
Payment & Processing
- Who pays for the screening?
- Landlords can choose to pay themselves, or pass the cost to the applicant. When the applicant pays, only the Premium package ($48) is available.
- Are there any monthly fees or subscriptions?
- No. RentAssure is strictly pay-per-screening. There are no subscription fees, no minimums, and no setup costs.
- Can I get a refund?
- Refunds are available if the report was not generated due to a technical error. Contact support within 7 days of the screening.
- What payment methods are accepted?
- We accept all major credit and debit cards through Stripe. No ACH or check payments.
For Property Owners
- Do I need to verify my identity?
- You must certify that you have a permissible purpose under the FCRA when submitting a screening request. No separate identity verification is required for landlords.
- How many applicants can I screen?
- There is no limit. You can screen as many applicants as needed, each billed individually.
- What if I want to deny an applicant based on the report?
- If you take adverse action based on a consumer report, you are required by law to send the applicant an Adverse Action Notice. You can download our template from the Adverse Action page.
- How long are reports stored?
- Reports are stored in your dashboard for 30 days from the generation date, then securely purged.
For Tenants
- What information do I need to provide?
- Your full legal name, date of birth, last 4 digits of your SSN, current and previous addresses, and an email address.
- What is KBA (Knowledge-Based Authentication)?
- KBA is an identity verification method that asks you questions about your personal financial history — such as addresses you've lived at, lenders you've worked with, etc. These are questions only you should know the answers to.
- Can I dispute information in my report?
- Yes. You have the right under the FCRA to dispute inaccurate information with the credit bureaus and other data sources. Contact information for disputes is included in your report.
- Is my SSN secure?
- Yes. Your SSN is tokenized immediately upon entry and never stored in plaintext. All data is encrypted at rest using AES-256.